Delivery Information

At Avartek, we aim to provide a fast, reliable and competitively priced delivery service throughout the UK. Orders are dispatched from our UK warehouse, with some products also available for direct delivery from our partnered manufacturers.

UK Delivery Options

Standard Delivery – from £3.45
Estimated delivery within 2–5 working days.

Next Day Delivery – from £7.45
Available on eligible products and UK mainland destinations for customers who require their order sooner.

Delivery charges are calculated based on the size, weight, value and destination of your order, with the available options displayed at checkout.

Dispatch & Delivery Times

We aim to dispatch all orders within 1 working day, subject to stock availability and order verification. Most UK mainland customers should receive their order within 5 working days of placing their order.

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

During peak trading periods, delivery may take longer than the estimated timeframe. Delivery times are also subject to stock availability and circumstances outside our control.

If we become aware of a significant stock or dispatch delay, our customer service team will aim to contact you with an update and, where appropriate, offer a suitable alternative product.

Our Delivery Partners

Depending on the size, weight, value and destination of your order, we use a range of established delivery partners, including:

Royal Mail • Parcelforce • Evri • DPD

Smaller orders may be dispatched using Royal Mail or EVRI, while larger or higher-value orders may be sent using a tracked courier or pallet delivery service.

Where a tracked service is used, tracking information will normally be provided once your order has been dispatched.

Where Is My Order?

If your order has not arrived within 6 working days of being placed, please contact us so that we can investigate the delivery.

Email: support@avartek.co.uk

Please include your order number, name and delivery postcode to help us locate your order as quickly as possible.

Large & Pallet Orders

Large, heavy or bulk orders may be dispatched using a specialist courier or pallet network.

Please ensure that someone is available at the delivery address to receive the goods. If your premises have restricted access or you have specific delivery requirements, please contact us before placing your order.

Northern Ireland, Highlands & Islands

Delivery charges and estimated times may differ for Northern Ireland, Scottish Highlands, UK Islands and other remote locations.

Where applicable, the appropriate delivery options and charges will be calculated at checkout. We may contact you if additional information is required before dispatch.

International & European Delivery

Selected products can be shipped internationally. Delivery charges and transit times will depend on the destination, parcel dimensions and weight.

Please allow additional time for European and international deliveries, including any time required for customs clearance.

For a delivery quotation or assistance with an international order, please contact our customer service team.

Missed or Unsuccessful Deliveries

Customers are responsible for ensuring that the delivery address entered when ordering is complete and accurate.

If a courier is unable to complete the delivery, they may attempt redelivery, provide instructions for collection or return the goods to us.

Additional delivery charges resulting from an incorrect address, refused delivery or repeated unsuccessful delivery attempts may be chargeable.

Delivery Delays

Although we aim to meet the delivery estimates shown, courier delays can occasionally occur due to adverse weather, seasonal demand, transport disruption or other circumstances outside our control.

Delivery times are therefore estimates unless expressly stated otherwise.

If we are made aware of a delay affecting your order, we will aim to keep you updated and provide alternative options where appropriate.

Need Help?

For questions regarding delivery or an existing order, please contact:

Email: support@avartek.co.uk

For general sales enquiries:

Email: sales@avartek.co.uk

When contacting us regarding an existing order, please include your order number so we can assist you as quickly as possible.

Delivery prices, services and estimated timeframes are subject to availability and Avartek’s Terms & Conditions.